Tier 1 Tech Support

When you don’t have to worry about the “technical difficulties”, you become free to take your business to the next level.  With Rainmaker Technical Support, you can do just that.  Our knowledgeable agents have gone through a meticulous selection process and thorough training to be able to provide you best-in-class service. We are ISO 9001: 2008 certified with state-of-the art IT infrastructure enabling us to excel and take you with us.


Recent Successes

• Exceed SLAs and CSAT one month after Go Live for a recently launched Level 2 Tech Support Program
• Operational excellence led to organic growth with headcount tripling three months after launch

Our Technical Support Services include:

• Deskside support, security administration, infrastructure management, and related professional services
• Provide quick repair dispatch and remote troubleshooting and resolution
• Visibility on ticket status through documentation and escalation procedures
• Technical Support and Helpdesk available through various channels such as call, email, chat and web submits
• Provide support catering to North America, Australia and UK employees